Welcome to Totton Health Centre
Practice Mission Statement
Totton Health Centre is a long established medical practice that is committed to preserve its good reputation for being a caring, friendly and innovative practice.
“Our aim is to provide our patients with the highest quality health care available to the NHS, together with a personalised service involving respect, confidentiality and compassion.”
ZERO TOLERANCE POLICY
Due to the increasing number of episodes of verbally aggressive behaviour towards our GPs and practice team members, can we respectfully draw your attention to our Zero Tolerance Policy here.
CHANGES TO DELIVERY OF GP SERVICES
We are having to change the way GP services are delivered in Totton.
Please click here for further information detailing the changes and the reasons behind them.
Please click here for details of our NEW APPOINTMENT SYSTEM, which begins on Monday 21st October 2019.
Not sure if you need to see a GP or not?
Did you know that you can access advice and help direct from this website using eConsult?
eConsult is a system that enables patients to contact their GP Practice online, seeking advice and support.
Click the banner above to get started, or click here for more information on the eConsult service, which includes a video explaining how the service works.
PATIENT NOTICE REGARDING ONLINE ACCESS
Due to the merger with Forest Gate Surgery, all access to Online Services was switched off week commencing 15th July 2019.
If you wish to continue using this service, you will need to come to the surgery in person, with two forms of ID (photographic and proof of address).
Demand for this service is high, so please bear with us as we try to process all of these requests and deal with your enquiries.
We thank you for your understanding.
EXTENDED HOURS GP HUBS
Patients can now book evening and weekend appointments with a GP, Nurse or Healthcare Assistant at various Hubs in the West Hampshire CCG area. These Hubs are located in Totton, Romsey, Botley, Lymington, Ringwood, Winchester and Andover.
Appointments can be booked via Reception at the surgery, or via 111.
For more information on these appointments and Hub opening hours, please click here.
IMPORTANT PATIENT NOTICE
As of 1st October 2018, Dr S J Godfrey & Partners are now part of the New Horizons Medical Partnership along with Forest Gate Surgery in Totton.
Both practices are working together to provide you, our patients, with excellent care.
We believe that as two practices working together, we will be able to offer a better service to our patients.
To start with, nothing much will change - You will still phone the same number and both buildings are still open as they were before.
As time progresses, we will be able to offer you, our patients, a better "on the day" service for urgent care.
We plan to utilise the best services from each practice across all of our patients.
By being a larger practice, we believe we will be better able to cope with rising patient demand against a reducing availability of doctors and nurses.
We look forward to working this out together with you, our patients.
We understand how important it is to keep your personal information safe and secure, and we take this very seriously. We have taken steps to make sure your personal information is looked after in the best possible way. We review our procedures regularly.
For more information, or to read the Privacy Notice, please click here.
We are keen to hear about your experiences here at Totton Health Centre...
Would you recommend our surgery to your family and friends, if they needed similar care or treatment?
Do you have any comments about your experiences here?
Let us know by filling in one of our feedback forms on display in the surgery or the anonymous feedback form here.
Practice responses to patient comments will be updated monthly, and can be found here.
(Site updated 05/11/2019)