This website uses cookies to function correctly.
You may delete cookies at any time but doing so may result in some parts of the site not working correctly.
 

Complaints

We aim to provide the best possible service to our patients; however, sometimes things do go wrong. If you are not happy with the NHS Healthcare Services you have received please let us know.

We operate an in-house practice complaints procedure and all efforts will be made to ensure our system meets the requirements of the NHS Complaints Procedure of which there are two potential stages:

Stage 1 Local Resolution

Stage 2 Independent Review (The Ombudsman)

 

What you should do:

Complaints Procedure

Form of Authority (when someone else represents the patient)

NHS Complaints Procedure - Stage 2 - Independent Review by the Health Ombudsman

Patient Complaint Form

Out of Hours Complaints Procedure

For all complaints regarding the OOH service please write, directly to:

FAO: Patient Experience & Complaints

West Hampshire CCG

Omega House

112 Southampton Road

Eastleigh

SO50 5PB

and/or

E-mail: WHCCG.YourFeedback@nhs.net

Freephone: 0800 456 1633

If you require assistance to make a complaint, please contact the Healthwatch Hampshire NHS Advocacy Service.

Tel: 01962 440 262

E-mail: enquiries@healthwatchhampshire.co.uk

Website: www.healthwatchhampshire.co.uk



 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website