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Appointments

Appointments are available at varying times during the course of the day. Routinely, the first appointment available would be at 08:30 and the last at 17:20. On Mondays and Tuesdays we run some early evening surgeries, where some appointments are pre-bookable two weeks in advance.

Full details of the booking system are available at the surgery.

Consultations are by appointment only. To make an appointment, please call in person at the surgery, telephone 02380 865051 or, if you are registered for online services, book online.

Please remember the telephone lines are very busy early each morning, so please avoid telephoning for non-urgent matters between 08:30 and 09:30.

It is preferable that you consult with the same doctor for a particular problem. This will improve continuity of care.

  • Appointments are for one person only.

Whilst respecting the importance of confidentiality, if you are able to share with reception staff your reason for wanting a consultation, they will be in a better position to find the most appropriate appointment.

If you cannot obtain an appointment at a time that would have been absolutely ideal to you:

  • Please don’t take it out on the receptionist!
  • Remember, the receptionist can only offer what is available.
  • Be prepared to accept the alternatives that are offered to you.

Planned Telephone Consultations

More patients are now using our planned telephone consultations. If a face to face consultation is not essential, we now offer bookable telephone consultations with doctors. These telephone consultations can save a considerable amount of time for patients and doctors alike.

Extended Hours

Responding to the needs of our working patients we have introduced, on some days, late evening appointments. We have also introduced a regular, monthly, Saturday morning surgery for pre-booked appointments only. Please call the Reception Team on 02380 865051 to check availability.

Cancellations

Please ensure you cancel your appointment if you are unable, or no longer need to keep it. There will be other patients who will wish to use this appointment.

Why does the receptionist need to ask what's wrong with me?

It is NOT a case of the receptionists being nosey!

The reception staff are members of the practice team and it has been agreed they should ask patients "why they need to be seen".

Reception staff are trained to ask certain questions in order to ensure that you receive:

  • the most appropriate medical care,
  • from the most appropriate health professional,
  • at the most appropriate time.

Receptionists are asked to collect brief information from patients:

  • To help doctors prioritise house visits and phone calls.
  • To ensure that all patients receive the appropriate level of care.
  • To direct patients to see the nurse or other health professional rather than a doctor, where appropriate.

Reception staff, like all members of the team, are bound by confidentiality rules.

  • Any information given by you is treated strictly confidentially.
  • The Practice would take any breach of confidentiality very seriously and deal with accordingly.
  • You can ask to speak to a receptionist in private, away from reception.
  • However, if you feel an issue is very private and do not wish to say what this is, then this will be respected.

Thank you for your support.

 
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