Dr S J Godfrey & PartnersG.P. SurgeryTotton Health CentreTestwood Lane, TottonSouthampton, SO40 3ZNTel: 02380 865051
Appointments are available at varying times during the course of the day. Routinely, the first appointment available would be at 08:30 and the last at 17:20. On Mondays and Tuesdays we run some early evening surgeries, where some appointments are pre-bookable two weeks in advance.
Full details of the booking system are available at the surgery.
Consultations are by appointment only. To make an appointment, please call in person at the surgery, telephone 02380 865051 or, if you are registered for online services, book online.
Please remember the telephone lines are very busy early each morning, so please avoid telephoning for non-urgent matters between 08:30 and 09:30.
It is preferable that you consult with the same doctor for a particular problem. This will improve continuity of care.
Whilst respecting the importance of confidentiality, if you are able to share with reception staff your reason for wanting a consultation, they will be in a better position to find the most appropriate appointment.
If you cannot obtain an appointment at a time that would have been absolutely ideal to you:
More patients are now using our planned telephone consultations. If a face to face consultation is not essential, we now offer bookable telephone consultations with doctors. These telephone consultations can save a considerable amount of time for patients and doctors alike.
Responding to the needs of our working patients we have introduced, on some days, late evening appointments. We have also introduced a regular, monthly, Saturday morning surgery for pre-booked appointments only. Please call the Reception Team on 02380 865051 to check availability.
Please ensure you cancel your appointment if you are unable, or no longer need to keep it. There will be other patients who will wish to use this appointment.
The reception staff are members of the practice team and it has been agreed they should ask patients "why they need to be seen".
Reception staff are trained to ask certain questions in order to ensure that you receive:
Receptionists are asked to collect brief information from patients:
Reception staff, like all members of the team, are bound by confidentiality rules.
Thank you for your support.
If required, we will be happy to provide a Chaperone. Please speak with the receptionist.
Home visits should only be requested if it is impossible for you to visit the surgery. However, please remember that, on average, between 3 to 5 patients can be seen by a doctor in the surgery in the time it takes to do one house call.
If a home visit is required, please request this before 11:00 whenever possible, so that your doctor is then able to plan his/her calls. After midday, the duty doctor for the day will cover all other calls on an emergency basis.
You can self-certificate yourself for the first 6 days of any absence from work through illness. Self-certification forms are available from either your employer or any DSS office. They are particularly appropriate for minor illnesses which do not necessitate a visit to your GP.
It is also possible in some circumstances for your doctors to issue a fit note without using up an appointment, ie. if you are already under care of the hospital. The receptionist will be able to discuss this with you; this may save both you and the doctor time. Hospital doctors and nurses can, where appropriate, also issue fit notes.
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