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We aim to provide the best possible service to our patients; however, sometimes things do go wrong. If you are not happy with the NHS Healthcare Services you have received please let us know.

We operate an in-house practice complaints procedure and all efforts will be made to ensure our system meets the requirements of the NHS Complaints Procedure of which there are two potential stages:

Stage 1 Local Resolution

Stage 2 Independent Review (The Ombudsman)


What you should do:

Complaints Procedure

Form of Authority (when someone else represents the patient)

NHS Complaints Procedure - Stage 2 - Independent Review by the Health Ombudsman

Patient Complaint Form

Out of Hours Complaints Procedure

For all complaints regarding the OOH service please write, directly to:

FAO: Patient Experience & Complaints

West Hampshire CCG

Omega House

112 Southampton Road


SO50 5PB



Freephone: 0800 456 1633

If you require assistance to make a complaint, please contact the Healthwatch Hampshire NHS Advocacy Service.

Tel: 01962 440 262



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