IMPORTANT PATIENT NOTICE
Building a Strong Future!
Building a strong future for our patients, our practice and our staff is extremely important to our partnership.
We are sure you will all have heard of the challenges currently being faced by the NHS in general and GP practices in particular. We accept we must develop and adapt in these changing times; our goal must be not only to maintain the quality of our care and services, but to improve it.
Over a period of many years we have established a close working relationship with Forest Gate Surgery; during this time we have been extremely happy to find that we share a very similar approach to patient care and working within general practice.
In order to protect and develop the service we are able to offer our patients, the Partners now feel the best way forward is to merge our two practices. To this end, we have commenced the necessary work involved with a view to a merger date of 1st October 2018.
We would reassure you on the following issues:
- We anticipate no changes to the doctors or staff; you will be able to enjoy the continued high level of service you are used to receiving at both Totton Health Centre and Forest Gate Surgeries.
- We would emphasise that we will continue to operate from both surgery buildings.
- Patients will remain registered at the same surgery.
- Our vision is to continue to provide high quality medical care delivered by friendly, motivated teams.
- Our decision is business-based to ensure we remain 100% resilient to whatever the future brings.
Understandably, you may have questions regarding our forthcoming partnership merger. We are happy to try and answer those questions; please direct them to the Practice Manager.
We have generated a Questions and Answers document on our website; we will add to it as and when queries are raised. Click here to open the Q&A document.
Please be aware the merger "due diligence" work is an ongoing process for the next few months; as matters progress we will - of course - keep you updated.
Dr S J Godfrey & Partners
Totton Health Centre
HOW TO COPE IN HOT WEATHER
Most of us welcome hot weather, but when it's too hot for too long, there are health risks. Please click here for further information on risks, alerts and tips.
WISER - WEST HANTS INTERACTIVE STRUCTURED EDUCATION REFRESHER
A NEW DIABETES EDUCATION REFRESHER COURSE
We are pleased to announce that West Hampshire locality has been awarded funding to improve treatment targets for patients with Type 2 Diabetes. As part of this project we have launched a new Type 2 Diabetes education refresher course.
For further details, please click here to see a flyer.
To view the West Hants Improving Shared Diabetes Outcome Measures (WISDOM) patient newsletter, please click here.
For WISER dates and locations, click here.
MJOG MESSENGER APP
Following on from text messaging, we would like to encourage you to download the MJog Messenger App. It is a mobile messaging app (similar to Facebook Messenger) which provides simple, secure and free communication of health information between us and our patients. Unlike text messages, MJog Messenger provides a free channel of communication between surgery and patient, helping the NHS to save money along the way.
If you do not wish to install the app, you will still continue to receive text messages instead. The app is only available to SMART phones, and can be downloaded via the Apple App Store or Google Play Store.
More information can be found at www.mjog.com/messenger
Royal British Legion
The Royal British Legion supports serving men and women, veterans and their families. To find out if you are eligible for support from The Royal British Legion, please telephone 0808 802 8080 or visit their website at www.rbl.org.uk
Those eligible for support services can be summarised as:
- People who are serving, or who have served in the Armed Forces - "Beneficiaries".
- Their dependants.
- Their carers.
Support can also be provided for those based overseas.
The Legion can also provide support to beneficiaries working for the UK Armed Forces, who fall under the following categories:
- Beneficiaries living overseas.
- Commonwealth citizens.
- Past and present members of the Brigade of Gurkhas and their families.
Some services have additional eligibility criteria. For example, services providing financial assistance require an income and savings assessment, and may not be offered to beneficiaries with incomes or savings above the relevant thresholds.
Information regarding other service organisations is available at www.veteransgateway.org.uk
Effective Friday 1st December 2017, please be aware that the surgery telephone switchboard will not be manned during the hours of 1pm to 2pm daily.
However, a voice message will be available for you to listen to, should you have an emergency which requires the Duty Doctor during this period.
As has always been the case, the surgery will be closed from 1pm to 2pm each Monday; this allows the Practice team to undertake staff training.
Although the telephone lines will not be manned during 1pm-2pm Tuesday to Friday, the surgery doors will be open as usual for you to speak to the Reception Team, collect prescriptions etc.
TEXT MESSAGING SERVICE (MJOG)
We now have the ability to send text messages to our patients, via software called MJog.
This service will be used to contact patients for many different reasons, including:
- Appointment reminders.
- Campaign reminder messages (for flu, shingles etc.).
- Inviting patients to make appointments for their annual reviews.
- Asking for health information to update our records (smoking status etc.)
- Sending messages regarding test results (*Note: Not yet available)
By using appointment reminders, we can:
- Help patients to remember to attend their appointment, or to cancel their appointment if it is no longer needed.
- Ensure patients get the care that they need.
- Reallocate cancelled appointments.
- Reduce waiting times.
If you are unable to attend your appointment, please help us by letting another patient use your appointment instead.
Simply text the word CANCEL in response to your appointment reminder.
Doing this will automatically cancel your appointment, and make it available for somebody else to use.
To receive reminders, invites and information by text, please make sure that we have your correct mobile number, especially if you have changed it recently.
When we started this service, we sent out a text message to all of our patients with a mobile phone number on our system, to ask if you would like to opt out of using this service.
If you did not receive this message, or you have decided to that you wish to opt out, please let us know.
We hope that this service will be as useful to you, as it will be to us.
SUPPORT AT HOME
- Does your relative need help from carers to stay in their own home?
- Has your relative had a crisis and needs support from social services?
- Has your relative been discharged from hospital in the last few days, with a package of care, but isn't coping well?
Please contact the Social Services team to discuss your needs and seek help:
Tel: 0300 555 1386
Out of Hours: 0300 555 1373 (Mon-Thu 17:00-08:30, Fri-Mon 16:30-08:30)
ANNUAL PROVIDER SURVEY
West Hampshire CCG is carrying out its annual review of patient satisfaction with healthcare providers in West Hampshire. They would like to hear about when you or your family last used services at their hospitals in Southampton, Winchester, Andover, Salisbury, Bournemouth or Portsmouth, or the health care provided in the community, such as physiotherapy or community nurses.
Please help by completing the following survey:
CANCER SERVICES FOCUS GROUP
Take part in shaping future cancer services
West Hampshire CCG are continuously monitoring and developing local hospital, community and primary care services for cancer patients, including prevention, early detection and living with and beyond cancer. They would like to include the experience and ideas of people who are using the services and their carers. Find out more about how you can be involved.
The CCG would like to hear from people with direct experience of cancer or of caring for someone with cancer to be on a bank of patient advisers.
They are looking for people to help in one of the following ways:
- take part in a meeting about services for parents, carers and staff
- read documents by email and give your feedback or test surveys
- share your story in writing, by video or in person
- join a small group with staff on specific pieces of work
They would only use your contact details for the purpose of enabling you to be involved in discussions and would keep them for a year unless you let them know before then that you no longer wish to be contacted. If your words or photos were used, they would be anonymised. They would also pay any travel expenses.
"I came away reassured with the knowledge that such meetings exist and that cancer patients' opinions matter very much".
"It was also lovely to see everyone work together to make the services involved work for all that need them".
If you would like to be involved please email firstname.lastname@example.org "for the attention of Jane Deary", or phone 02380 627444.
The first meeting of the focus group is scheduled for 6th June in Eastleigh.
ARE YOU A CARER?
West Hampshire CCG is looking at ways in which it can enhance its offer of psychological support to carers of people with long term conditions. To this end, they have constructed a short survey to try and gather some views from carers about the impact that caring has on their mental and physical health. If you would like to participate, please click here.
GET HAMPSHIRE WALKING
GPs in West Hampshire are supporting a campaign to get people walking more.
Physical activity has a positive impact on health and happiness and even small changes can make a big difference.
Sitting for long periods of time can cause premature aging and diseases such as cancer, heart disease, diabetes, dementia and depression. The only thing that can prevent this damage is being more active!
Walking is also a great opportunity to meet new people and help with your mental as well as physical health. Getting out and meeting people face to face helps with local connections, provides opportunities to get to know your neighbourhood better and to make new friends.
And it’s not all about big walks in the country, or walking lots of miles. You can start at your own pace, with a few minutes of additional walking and then increase this over time. You could walk to the shops, get off the bus a stop earlier or park the car further away from work. All these things can help increase your activity levels and will have a positive impact on your health and wellbeing.
If you’ve not been very active, you can speak to your GP or practice nurse about how you can increase the amount of walking you do every day and they can give you advice about what is appropriate for you.
For more information, click here to visit the website.
HOW DO YOU COMMUNICATE?
Do you need information in a different format?
Do you need communication support?
If so, please tell a member of the practice team or telephone us on 02380 865051.
The practice is working to achieve Accessible Information Standard.
Do You Need A Blood Test Done And Have A Request Form From Your GP Surgery Or Consultant?
Blood test appointments are available in the surgery each day Monday to Friday and some Saturdays.
Call the surgery on 02380 865051 or ask at reception to book your appointment.
Don't forget.....you must have a blood request form with you when you attend for the appointment, otherwise we will not be able to carry out your blood test.
Who Is Your GP?
Each of our patients has a named accountable GP who is responsible for their overall care at the practice. Please click HERE for more details.
Driving After Procedures
We would remind all patients undergoing a procedure at Totton Health Centre that their car insurance companies may not insure them directly after having any type of procedure carried out at the surgery.
A procedure could be an episode of minor surgery (lump or bump removal), joint injection, having a coil or even a contraceptive implant fitted.
Prior to making an appointment, patients need to check with their insurance company that they will be insured to drive home after having a procedure carried out here.
Please be aware that prior to a procedure being carried out at the surgery we will seek confirmation that the patient is fully aware of the above information and/or that they are NOT driving themselves home afterwards.
GPs Counter Signing Passports
Please be aware that current Her Majesty’s Passport Office policy does not include doctors on the recommended list of counter signatories.
Patients are advised to check website www.gov.uk for further information on who is on the “recommended” list.
Measles was a common childhood illness 30 years ago, but due to the introduction of the MMR vaccine became less common and only seen occasionally. Due to the reports in the 1990s about the potential link of MMR to autism, the level of vaccination fell and the direct result of this has been the rise in cases of measles and the current outbreak in Wales; with new cases of measles being reported around the country. The link with autism has been disproved but the legacy of reduced immunisation remains.
Measles is a horrible illness and can be associated with serious complications including fits, meningitis, hepatitis (inflammation of the liver), pneumonia, deafness and rarely can be fatal.
Measles is an infectious disease which is preventable, if people are vaccinated. We want to see that all children are fully protected to reduce the chances of an outbreak locally. If your child has not been fully vaccinated, please consider contacting your practice and arrange to have your child vaccinated.
If you are worried about measles, you can read more at: http://www.patient.co.uk/health/Measles.htm
If you believe your child has measles, please contact your GP. The signs and symptoms of the illness are detailed on the websites listed above.
Minor Injuries Unit
The MIU at Lymington New Forest Hospital can treat a range of minor injuries and ailments. The nurses who run the unit are very experienced and prevent patients from having to travel to Southampton General or the Royal Bournemouth Hospital with a minor injury.
CLICK HERE to download the Minor Injuries Unit leaflet